Terms of service

Last updated: November 10, 2026

1. Who we are

The KIJI Bakehouse website (shop.kijibakehouse.com) and stores are run by SUPERB MILESTONE MANUFACTURING PHILS. INC., which trades as KIJI Bakehouse ("KIJI", "we", "us").

By using our website, ordering from us, or joining KIJI Club, you agree to these terms and our Privacy Policy. Our Refund Policy is part of these terms too. Orders and messages sent through our website count as electronic documents under the Electronic Commerce Act (RA 8792). We're an online merchant under the Internet Transactions Act of 2023 (RA 11967).

2. Ordering online

  • Online ordering is sometimes paused. When it is, the menu stays up but you can't check out. You can still order at our counters or on GrabFood.
  • Your order is confirmed once your payment goes through and you get our order confirmation email.
  • Every order is paid in full before pickup or delivery.
  • Same-day cutoff: 7:00 PM. Orders placed after 7:00 PM are for the next day we're open.
  • Pick a 1-hour time slot. The earliest slot is at least 1 hour after you order.
  • You can book up to 14 days ahead. Some dates are closed, and you won't be able to pick them.
  • Whole cakes, and other items marked as needing notice, need at least 1 day's notice. We bake a limited number of whole cakes each day.
  • Each store keeps its own stock. If something sells out after you order, we'll contact you to swap it or refund that item.

3. Pickup

  • Pickup is at KIJI BGC (Unit 11 G/F Verve Residences One, 26th St., BGC, Taguig City), from 7:00 AM to the last pickup at 8:00 PM.
  • We text you when your order is ready. Have your order number with you.
  • Sending a courier? Tell them to go to the ground floor of Verve One.
  • We bake to order, so an order that isn't picked up by closing time on its day can't be refunded. Running late? Message us and we'll try to help.

4. Delivery

  • We deliver anywhere in Metro Manila from KIJI BGC, from 9:00 AM to 7:00 PM.
  • The delivery fee depends on your city, from ₱150 to ₱250, with no minimum order. You'll see the exact fee at checkout.
  • Our staff book a Lalamove rider for your time slot. Traffic and weather can make a rider late. If yours is running very late, message us.
  • Pin your exact spot on the map and give a mobile number the rider can call. If the address you typed at checkout doesn't match your pin, we'll follow the address you typed at checkout.
  • If the rider can't reach you or no one receives the order, it can't be refunded or sent again.

5. Prices

  • Prices are in Philippine pesos (₱) and include 12% VAT. The delivery fee is added at checkout.
  • Prices can change, but you pay the price shown when you check out.
  • If we show a wrong price by mistake, we'll tell you before we prepare your order. You can pay the right price, or cancel for a full refund.

6. Payment

  • You pay through Shopify's secure checkout. PayMongo processes the payment, or Xendit as a backup.
  • We accept the cashless options shown at checkout, like GCash, Maya, and credit and debit cards.
  • We issue an invoice for every order. It's printed at the store and comes with your order (with the rider, for deliveries).

7. Changes, cancellations and refunds

  • All sales are final. Our pastries, cakes, breads and drinks are made fresh for your order, so we don't offer refunds, returns or exchanges once an order is placed.
  • If something is wrong with your order, like a missing or wrong item, message us the same day at orders@kijibakehouse.com or @kijibakehouse on Instagram. Include your order number and a photo. We'll make it right.
  • If we have to cancel (an item sold out, a store closed, or we can't deliver), we refund what you paid for the cancelled items, to the way you paid.
  • Need to change your time or details? Message us as early as you can. We'll try, but we can't promise once we've started preparing your order.
  • Nothing in these terms takes away your rights under the Consumer Act of the Philippines (RA 7394).

8. Allergens and food

  • Our menu lists each item's allergens and "may contain" warnings from our kitchen's sheet.
  • Our kitchens handle many allergens (including wheat, milk, eggs, nuts, peanuts, soybeans, sesame, fish, crustaceans, molluscs, mustard, celery and sulphites), so we can't promise any item is free of an allergen. A note on your order can't make an item allergen-free.
  • If you have a serious allergy, please ask our staff before you order.
  • Our food is made by hand, so it can look a little different from the photos.
  • Eat it fresh. Each item's sheet on our menu says how to store it.

9. Senior citizen, PWD and diplomat discounts

  • Senior citizens and persons with disability get the discounts the law gives (RA 9994 and RA 10754) at our stores, with a valid OSCA or PWD ID. Diplomat discounts are given at our stores only.
  • These discounts aren't available online for now. When we turn them on, you'll type the name and ID number on the ID in the cart. You'll show the ID at pickup, or send us a photo of it before a delivery.

10. Gift cards

  • KIJI Online Gift Cards come in amounts from ₱1,000 to ₱10,000. We email the card to you, or to the person you're giving it to on the date you pick. We also sell gift cards at our counters, sent by email or text.
  • Use a gift card online at checkout, or at the counter at KIJI BGC, Glorietta 3 or Mall of Asia. You can use it over as many visits as you like, until the balance runs out.
  • Our gift cards don't expire, in line with the Gift Check Act (RA 10962).
  • Gift cards can't be exchanged for cash.
  • Treat your code like cash. If you lose the email, we can send the card again to the email or mobile number it was sent to. We can't replace value that someone else has already used.
  • You don't earn KIJI Points when you buy a gift card online. You earn them when you spend it.

11. KIJI Club

KIJI Club is our free loyalty program. Here are the main rules. Current perks are on the KIJI Club page.

  • Joining. Join on the KIJI Club page, at any KIJI counter, or at kijiclub.superb.ph/claim with a store receipt. Placing an online order also opens an account with your order's email, unless you tell us you don't want one. One account per person. You must be 13 or older; members under 18 need a parent's or guardian's OK.
  • Welcome points. You get 800 points once when you join. If you join on the receipt claim page, they come with your first checked receipt.
  • Earning. You earn 1 point for every ₱1 you spend in our stores and online. Points are counted on what you paid for items after discounts, not on delivery fees or tips.
    • At the counter, show your member QR or give your mobile number.
    • Forgot? Claim within 7 days at kijiclub.superb.ph/claim with the receipt number and total. Receipts for Grab, Foodpanda or online-paid orders can't be claimed.
    • Each receipt or order earns once.
  • Using points. 20 points = ₱1 off, in steps of 20 points.
    • Online, you get a one-time code for your cart. If you don't use it within 24 hours, it stops working and your points come back by the next morning.
    • At the counter, tell the cashier how much to use.
  • Refunds take back the points the refunded purchase earned.
  • Expiry. All your points expire 12 months after you last earn or use points. If we can email you, we send a reminder at least 14 days before.
  • Tiers. Your tier depends on what you spent in the last 12 months: Newbie, Neighbor (₱2,500), Insider (₱7,500) and VIP (₱15,000). You keep a tier for 12 months after the last time your spending was over its line. Perks such as free oat or almond milk, a free drink every 10th visit, a birthday treat, the KIJI Club Shirt and tasting invites depend on your tier. They're listed on the KIJI Club page.
  • Birthday. Add your birthday once on the KIJI Club page. To change it later, ask at the counter.
  • Points aren't money. They have no cash value, and you can't sell or transfer them. We can take back points or close an account used for fraud or abuse.
  • Changes. We may change KIJI Club's rules and perks. We'll post changes on the KIJI Club page and give at least 30 days' notice before a change that lowers the value of points you already have.
  • Leaving. You can close your account any time. Unused points are lost when you do.

12. Table reservations and private events (KIJI Mall of Asia)

  • Tables at KIJI Mall of Asia are for up to 12 guests. A request is only confirmed once we confirm it by text or email.
  • Groups of 13 or more can book a private event. We'll reply with a proposal, and its terms apply to your event.
  • KIJI BGC and KIJI Glorietta 3 are walk-in only.

13. Using our website

  • Give us correct details when you order, sign up or apply.
  • Don't misuse the site. That means no bots, scraping or overloading it, no trying to get around limits on codes or forms, and no using someone else's account, codes or gift cards.
  • Our photos, logo, text and designs belong to KIJI. Don't copy them for commercial use without our written OK.
  • Links to other sites and apps, like Instagram, GrabFood and Lalamove, are covered by their own terms.

14. Our responsibility

  • We take care to make safe, good food and to run our website properly. But we can't promise the site will always be available or free of errors.
  • As far as Philippine law allows, our liability for an order is limited to what you paid for it.
  • This doesn't limit any liability the law doesn't let us limit. That includes liability for fraud, for unsafe or defective products under the Consumer Act, and for injury caused by our negligence.

15. Changes to these terms

We may update these terms. The version posted here, with its date, applies to orders placed after that date.

16. Law and disputes

  • These terms follow the laws of the Philippines.
  • If something goes wrong, please talk to us first at orders@kijibakehouse.com. We'll try to fix it quickly.
  • You can also contact the Department of Trade and Industry (DTI) about a consumer complaint.
  • Court cases go to the proper courts of Quezon City, unless the law gives you the right to file elsewhere.

17. Contact